Online Shopping Terms & Conditions
Buyers
You may buy goods offered online by us by completing the order form available on our website. To buy goods via our
website, you must be at least 18 years of age. By placing an order, you confirm that you are at least 18 years of
age and that all information you provide is accurate, complete and not misleading.You agree to deal with us in
good faith and in compliance with all applicable laws. We may cancel orders where we consider that you have not
dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and
a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify
you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and
duties, at our discretion.
Orders
You must register with our website to be able to make purchases from our online store. Once you submit an order, you cannot
cancel it. All orders are subject to acceptance by us, at our discretion.Special offersWe may provide special offers in
relation to our goods from time to time. At any time, we may terminate any special offer without advance notice.
If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these
Terms before the special offer was terminated.
Prices
All prices are in INR. Prices include GST unless indicated otherwise but exclude delivery charges and customs duty and
other taxes, if applicable. All prices are subject to change without notice.
Payment
The full payment for your order (including the product price and applicable delivery charges) is deducted from your
credit card on completion of your order. Delivery will commence once payment has been processed/validated. We accept
payment by Visa, MasterCard and American Express,wallets. Credit card details are processed using at least SSL 128
bit encryption and are not stored by us.Large transactions may involve additional screening and we will require
confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases
this may delay your order by a short period.
Errors
From time to time there may be errors on our website such as wrong pricing, wrong descriptions and
offers for products that are not available or are no longer available. Despite anything else in these
Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error,
even if the order has been confirmed and a credit card charged. If your credit card is charged for the
purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.
Availability
All goods are offered for sale subject to available stock. If an item is out of stock, we may contact
you to offer a substitute. If you do not accept a substitute itemand your credit card has been charged
for an item that is out of stock, we will cancel your order and issue a credit to your credit card
account in the amount charged. If you order goods and some are not in stock, you agree that we may
fill that part of your order for which stock is available.
Delivery/Shipping
We ship within india. We charge a cost as per pincode for deliveries within india (as varied from time to time
and subject to a surcharge for large orders). To find out the shipping charges that apply to you, simply add
the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated
and displayed before you make any payment. It is your obligation to enter the correct delivery address details
at the time of ordering. We are unable to deliver to a P.O. Box.We use all reasonable efforts to dispatch
orders within 5 business days of the purchase date. Most indian orders should arrive within 7 business
days after dispatch depending on the destination. It is your responsibility to inform us promptly if an
order does not arrive either by emailing
info@divineretails.com or calling 9312-430-430 (within india). Once we learn an order has not arrived within
a reasonable period we will lodge an enquiry with the courier and advise you of any issues that are discovered.We are
not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you
to cancel your order. You have the option to have your item delivered with or without a signature of receipt. If you
choose to have the item delivered without a signature of receipt you are responsible for any loss or damage after delivery.
Free Shipping Promotion
From time to time, we may offer free shipping promotions or similar. During the stated period of the promotion, the
express terms of any specific promotion overrid these Terms other than the Special offers and Error sections.
You must pay any return freight costs on change of mind purchases; however we will cover redelivery costs for
exchanges for the first exchange. Faulty items will be replaced with the same item originally purchased where
still available. For faulty items that cannot be replaced, a full refund will be offered; we will pay all freight
charges on faulty items.
Damage
If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send
replacement goods at our discretion if you notify us within 7 days of the delivery date. We may ask you to provide
proof of the damage, as a condition of refund or replacement.
Risk
Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms.
Title
Goods ordered by you remain our property until you pay for them in full.
Product warranties
To the extent legally permitted, we exclude all conditions, warranties, guarantees and similar, whether express or implied,
as to the condition, suitability, quality,fitness or safety of any goods or services supplied by us (Warranties), other than
those implied by statute which may not be legally excluded. Any liability we may have to you under Warranties implied by
statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of
supplying, the goods or services again or repairing, or paying the costs of repairing, the goods, at our option.
Returns
In addition to your statutory rights, if you change your mind we will happily exchange or refund your item/s providing the
following conditions have been met:
1. The items are returned within 15 days of the purchase date and the original sales receipt is present.
2. Items must be in original condition as purchased, with all labels/tickets attached.
Returns/exchanges can be sent to:Divine Medlife Retails
Divine Medlife Retails
If you return items to us that do not comply with the above requirements, we will return them to you at your cost.
PACKING PROBLEMS Please check your items against your receipt. If there are any discrepancies please email [info@divineretails.com]
or call our Customer Service line on 9312-430-430 as soon as possible and within 15 days of purchase date.
To obtain a refund via the Divine Medlife Retails , please download the refund form and post the order back to us with the form. Promptly
after we receive your return package your refund/exchange will be processed and new item sent back out to you (where available)
or we will credit your credit card, excluding delivery charges (unless goods are faulty or not as ordered). You will be charged
an additional fee for re-delivery. Do not re-use our courier bag.
Notices
We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information
previously provided by you.
Excusing events
You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for
any delays where and so long as we are prevented from performing our obligations under these Terms by events or causes beyond our
reasonable control. We will endeavour to notify you of any delay and its expected duration. If we are prevented from performing
our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid
for the order without further liability to you.
Entire Agreement
These Terms (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning
its subject matter and supersedes all prior communications.Alterations We may alter these Terms from time to time by posting the
altered version on our website. You should visit the website regularly to keep up to date with any alterations. In the case of an
alteration, the altered Terms only apply to goods ordered via the website after the alteration takes effect.